"Officials should treat every petitioner and visitor as their own family and go to every length to solve their problems."

Ma Kai, State Councilor, calls on local governments to handle petitions and visits with more care during a meeting in Beijing attended by heads of local bureaus. Petitioning is an administrative system designed to hear complaints and grievances from the public. Ma urged the bureaus to be innovative in their management and to watch officials' behavior when receiving visitors.